ASK US A QUESTION!
Please feel free to contact our friendly Customer Care team 24 hours a day, weekdays (Mon-Fri). If you have a query, please send us an email at firstname.lastname@example.org or use the form below. You can also use the LiveChat at the botton of our website or call us internationally (+44 - 70 445 68 29). We welcome all questions and comments. But before contacting us, please browse the Frequently Asked Questions below to see if your query has already been answered.
- How do I create a profile at harrytoystore.com?
You can easily create your own Harrystoystore profile by creating a username and password. We recommend that you use your email address as your username, to make it easy to remember.
- I forgot my password / username - can you help me?
If you forgot your password, just click the "Forgot password" link and we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.
- Why should I create a user profile at Harrytoystore?
Before placing an order, you need to create a user profile. When you log in to your user profile, your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to My Harrytoystore, where you can get a full overview of your profile, pending orders, order history, shipping and payment details.
- How long does delivery take?
Your order should be delivered within 4 to 15 days depending on location and following order confirmation.
- Where do we ship?
We ship worldwide.
- Why are there different shipping dates for the items in my shopping bag?
There are different shipping dates because items that are not yet in stock will be delivered later than the ones that are in stock.
- What happens in case of returns?
If you return any items the balance will in most cases be refunded to your credit card, less the return shipping fee.
- Our Security Practices
Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for Harrytoystore business purposes only. Our employees are bound by our policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.
- Are my credit card details and personal information safe?
Harrytoystore guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.
- Phishing emails
If you receive an email in which you are asked to give us card details or similar information, please be aware that this is not sent by Harrytoystore. We will only request account information in response to your queries via email or phone, or when there are uncertainties about an order you have placed. We will never ask for bank details by email. Please do not respond to such requests. When we ask for personal data in an email we will always ask you to contact us. We will never ask you to respond via a link. If you ever receive an email in which you are asked to give specific personal data via a link, do not reply to the email, do not click on the link and delete it immediately.