What Information Do We Collect About Our Customers?
The information we learn from customers helps us enhance and personalize the Stores and the services we offer. We gather the following types of information:
Information You Give Us
We receive and store information you enter on our Stores or provide us in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other features or services offered by us. As a result, you may be supplying us with such information as your name, address and phone numbers; people to whom purchases will be shipped, including addresses and phone numbers; purchase history; and names and email addresses of friends, possible Refer-a-Friend customers and other people.
We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use "cookies" and other technologies to obtain certain types of information when your computer, mobile phone or other device (each, a "Device") accesses one of our Stores. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the Website's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol ("IP") address. During some visits, we may also collect technical information from your Device to help us identify your Device for fraud prevention purposes.
If you use a mobile Device to access any our Store, we may collect certain information in addition to what we collect when you use other kinds of Devices to access our Stores. We may receive information about your location and your mobile Device,your mobile operating system and the type of mobile Internet browser that you use. We may at times use this information to provide you with location-based services and information, such as advertising, search results, and other personalized content. Most mobile Devices provide users with the ability to disable location services. If you have questions about how to disable your Device's location services, we recommend you contact your mobile service carrier or your Device manufacturer.
We use small text files called "cookies" that provide non-personally identifiable information to us regarding visitors to the Stores. In addition to the URL and IP addresses of our visitors, cookies may be used to gather the date and time of all visits to our Stores. We may also track the pages of our Stores that users viewed during their visit, or track search terms entered on our Store by that visitor. This helps us keep track of the number of visitors to our Stores and allows us to gauge the areas that are of the most interest to our visitors.